At A Sprinkle of Magic, our goal is to make party planning easy, stress-free, and full of sparkle so families can relax and enjoy the moment.
We know that you may have a few questions before planning your magical celebration, and we're here to help! Whether you're wondering about shipping, payments, or what's included in your party box, we've gathered the most common questions here to make things simple. If you can't find the answer you're looking for, please reach out; we'd love to sprinkle a little extra magic your way.
General Information
Where are you located?
A Sprinkle of Magic is based in South Australia. We are an online business, specialising in DIY Party Boxes that are delivered straight to your door or available for local pick-up on selected days.
Do you still host parties or just sell party boxes?
At this time, A Sprinkle of Magic is focused on creating our award-winning DIY Party Boxes so families can host their own magical celebrations at home; however, I will still continue to be Fairy Belle attending events and hosting parties.
Ordering & Customisation
How do I place an order?
Simply browse our online shop, choose your party box, and head to checkout. You’ll be able to select your delivery or pickup option and payment method before finalising your order.
If you have any trouble selecting and adding a party box into your shopping cart, please contact us and we can help place your order.
How far in advance should I order my party box?
We recommend placing your order at least 2–3 weeks before your party date, especially if you require shipping. This allows time for preparation and delivery.
If you need a party box at short notice, please contact us before ordering, we will do our best to help.
Can I customise my party box?
Yes! We can often swap colours or add small personalised touches. For larger customisations or special requests, please get in touch before ordering so we can discuss availability, pricing, and timeframes.
What if I have more children/guests than the box caters for?
Each party box is designed for a set number of guests. If you’re expecting more children, you can purchase extra guest packs to make sure everyone is included.
Extra guest packs can be added at checkout, so no one misses out on the fun.
Delivery & Pick-Up
Do you ship Australia-wide?
Yes! We ship to most locations across Australia. Shipping fees are calculated at checkout based on your postcode and order size.
How long will delivery take?
Delivery times depend on your location. Standard shipping usually takes 5–7 business days, while rural and remote areas may take longer. Please order early to avoid delays.
Can I pick up my order instead of having it delivered?
Yes! Pick-up is available on selected days/times, which you can choose at checkout. After placing your order, we’ll confirm your pickup details via email or SMS.
What happens if I’m late to collect my order?
If you’re unable to collect at your chosen time, please contact us as soon as possible. We’ll do our best to arrange another pickup time, but this may depend on availability.
Payment & Security
What payment methods do you accept?
We offer flexible payment options, including:
- Bank Transfer
- Credit Card
- PayPal
- Afterpay (buy now, pay later
- Payment on pick-up
Is payment secure?
Yes, all online payments are processed securely. We never store your payment details.
Products & Inclusions
What’s included in a party box?
Each party box includes everything you need for a magical, stress-free celebration: themed decorations, tableware, activities, and extras depending on the box you choose. Full inclusions are listed on each product page.
Are your products safe for children?
Yes, all products included in our Party Boxes are safe for children when used as directed. Please note that some items may contain small parts and are not suitable for children under 3 years old due to choking hazards.
Do you cater for allergies or dietary needs?
Some of our boxes may contain edible items or products made in facilities that handle allergens. Please check the product descriptions carefully or contact us before ordering if you have specific requirements.
Returns, Refunds & Issues
Do you offer refunds or exchanges?
As our party boxes are custom-packed, we don’t offer refunds for change of mind. If your order arrives damaged or items are missing, please contact us within 48 hours so we can make it right.
If any items are missing from your party box, please notify us within 48 hoursof delivery. We will promptly send the missing items or offer a partial refund if necessary.
Can I return or exchange my Party Box?
Because each box is custom-packed, we don’t offer refunds or exchanges for change of mind.
What if my order arrives damaged or with missing items?
If your Party Box arrives damaged or items are missing, please contact us within 48 hours of receiving your order. We’ll work with you to replace or refund the affected items as quickly as possible.
Extra Help
Do you provide party planning tips?
Absolutely! I'd LOVE to help with planning your party and give any suggestions or answer any questions you may have. Please feel free to contact us by completing the contact us form or email asprinkleofmagic@outlook.com
We also offer a Party Planning Guide filled with tips, templates, and checklists to make your celebration smooth and stress-free.
Still have questions?
We'd LOVE to help! Reach out via our contact page or email us at asprinkleofmagic@outlook.com and ew will get back to you as soon as possible.
Contact form
